If the customer has a protective dog or pet that is in the same area as the electric meter, Empire requests the area be protected with fencing or by leashing the pet. Please help our employees do their jobs safely.
Cayenne pepper spray is issued to Empire employees for personal safety and protection. Tampering is a prosecutable offense. Payment Options - EEA offers several options to make paying your electric account more convenient.
If you can't find what you're looking for here, please contact our Customer Service Representatives at You can access SmartHub online or with an app available at your preferred app store.
SmartHub allows you to pay on your account online using either a debit credit card or an e-check. Once registered you will be able to schedule payments, view your payment and usage history, opt for a paperless billing setting, and configure notification settings.
To register for or log on to SmartHub click here. Phone - Credit card and e-check payments can be made using our automated phone system. Simply call our new payment number and follow the menu.
You will need the phone number associated with your account or your account number. The first time you call and register you will need the last 4 digits of your SSN for verification. Once verified you will create a 4 digit pin number to use for future payments. Mail - A postage paid, pre-addressed return envelope is enclosed with the bill for the customer's convenience.
Return the bill stub with the payment to insure proper credit to the account. Do not send cash in the mail. Post-dated checks are not accepted and will be returned. Kiosk - Bills may be paid anytime using cash or a debit or credit card at the kiosk located in the lobby of EEA's Cortez Office.
Office hours are listed at the bottom of this page. A night deposit box is available for use at any time. Automatic Draft Payment - This program allows you to pay your electric bill electronically. The Clean Energy Group has a huge archive of webinars and presentations related to net metering, energy efficiency, EVs, energy storage and much more.
The Energy Storage Association has a number of upcoming and recorded webinars covering many different facets of energy storage. Proposals are due March The program supports Michigan-based entrepreneurs and small businesses who are developing cleantech hardware products or processes that provide an energy efficiency or energy waste reduction benefit. Funding can be applied for to support product development and demonstration activities.
Contact Dan Radomski dradomski ltu. The Green Task Force is requesting that non-profit and faith-based organizations fill out a brief survey to assess readiness for solar projects. Apply here. The Detroit District is a free program that challenges Detroit building owners and managers to reduce wasted energy.
Those that achieve the greatest reductions from the prior-year baseline will be recognized at the first annual Detroit Energy Challenge Award Ceremony in Visit districts. Senator Gary Peters. He was responsible for seven counties across Northern Michigan. Charlie also led the Grand Traverse County canvass program and staffed events with U. Senator Debbie Stabenow, U. Senator Peters, and U. Secretary of Transportation Pete Buttigieg. During his time in college, Charlie served as an intern in U.
In , Charlie authored and published a paper on climate change and rights-based litigation in the Journal Climate Policy. Charlie is a graduate of Colby College, where he majored in Political Science and received a minor in Environmental Policy. Brianna focuses on the vital work we do through the cultivation of business memberships and expanding the engagement in and sponsorship of events. Brianna is driven, both personally and professionally, by her passion to protect and improve the health and environment for all Michiganders.
For example:. Have you installed or purchased an appliance or device that increases your electric load? Has your usage pattern changed?
I pay the solar company, why am I still getting a bill from National Grid? You will always receive a bill from National Grid for the services National Grid provides associated with the distribution and transmission of electricity since you are still connected to our system. If you import more energy from the grid than your DG system exports to the grid, you will receive a bill from National Grid for the net amount.
Your bill will be lower than if you did not have a DG system. If you export more energy to the grid than you import, your bill could be negative and reflect a credit that will be carried forward to a future billing period.
Your net metering credits must offset the customer, demand if applicable , and renewable energy, in order for your overall bill to be zero or negative. If you do not take basic service or standard offer service from National Grid, you have the option to be billed by National Grid or your electric supplier for the supply portion of your bill. Can I cancel my solar and have you as my energy supplier? If you have solar panels on your house, National Grid is still your electric distribution company and your energy supplier unless you have signed up with an alternative supplier for your energy.
It is always your choice as to whether you want to turn on your solar panels. If you have signed a contract with a solar farm and purchase your net metering credits from the solar farm, you need to discuss the early cancellation penalty with them.
What tax incentives or rebates are available to me? National Grid does not provide tax incentives or rebates for DG systems. In addition, National Grid does not provide any advice to customers regarding what tax incentives or rebates may be available.
There are a number of websites that provide information on incentives and rebates, including, without limitation:. Billing Issues. Payments Summary of all transactions including your payments since your last bill. Balance Brought Forward This is the total balance due from your previous bill s.
Charges for this Period Please see the back of your bill for a detailed breakdown of your bill. Total Due This is the total amount due for payment. Payment options are listed on the back of your bill. Pay By Bills must be cleared by the payment date. Those with arrears are due immediately. If you pay by direct debit, the amount of the bill is automatically collected from your bank account 14 days later.
Remittance Advice You should detach this and send in with non-direct debit payments. Price Plans This is the name of your electricity price plan.
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